Nothing was too much trouble
"I recently purchased a car from Fawcetts and i don't usually write reviews but the service was so good i feel they thoroughly deserve one in return for the way they treated me. The sales team were very considerate and seemed genuinely keen to make sure i purchased the right car for my needs, which turned out to be different from the car i originally went to look at! Whilst i made my mind up they were not at all pushy, I never felt rushed even though i was with them for almost 3 hours. I can honestly say that all the staff I spoke to made me feel that nothing was to much trouble. Based on my personal experience i wouldn't hesitate to recommend this garage to anyone."
Graham House ~ ~
"Outstanding service from both Mel & Peter in the Service Dept."
Russell Payton ~ ~
Mark Harvey ~ ~
Well worth the journey
"The best customer service bar none. I drive past many other Volvo franchises to get here and it's always worth it. "
Edward Scotcher ~ ~
"Always very helpful staff and excellent service. "
Tim Ellams ~ ~
"Whilst I'm sure there are many very happy customers at our local Volvo dealer in Swindon, our experience was tedious and only showed them as being inept. We still loved the idea of a new V40 so phoned Volvo Newbury and our experience has been like night and day ever since. The initial contact demonstrated a concern for our plight as customers and we've been able to deal with the same person from start to finish which is very settling. We ordered a car over the phone and didn't need to call in until the car was ready for collection 6 weeks later. No ifs, no buts, no hitches, flawless. No surprise they won Volvo dealer of the year last year. Highly recommended."
Tim Caddick ~ Newbury